Beyond Translation
When
the words are correct, but they don’t connect
Most companies
conducting international business know how easily disconnects occur in written
and spoken messages between individuals, teams, corporate divisions and
clients. Culture and values differences affecting communication can be small or
large, but their impact is often costly.
Do any of these scenarios seem familiar?
·
You can sense you aren’t connecting with certain people on your
international team and you don’t know why. You do know that better
relationships will be critical to your success.
·
The email traffic between two people/divisions tells you something
isn’t working well in the relationship.
You’re concerned that you need to step in before there’s real
polarization.
·
Two international divisions in your company need to be working
well together and instead they seem to blame each other for failures and not
resolve issues. You know this is creating a negative culture and is costing you
money.
·
The culture of the overseas affiliate is too bureaucratic and
formal. The business demands that the
company be creative and agile. You need to create a combined culture that can
better respond to your marketplace.
Often what’s
getting in the way simply isn’t obvious. The words we’re using, no matter how
carefully chosen or well intended, sometimes don’t have the desired effect and,
at worst, can polarize a situation even more.
The solution
lies in being able to decode the below conscious aspects of communication and
adjust our written or spoken language, gestures, tone of voice, etc. to match
the other’s internal map of the situation. This opens the door to deeper
understanding and rapport. From this position we can easily predict what will
motivate them, how they are likely to behave, and what we can say that is
likely to be more influential and compelling.
Through seminars, online
assessments and consultations, we can help your leaders:
·
Learn
to translate the deeper level of meaning and motivation in everyday written or
spoken language
·
Understand
what’s making the difference between their successful and unsuccessful
communications
·
Determine
the words or phrases to use and/or avoid in establishing trust, rapport and
influence with colleagues and customers
·
Become
more flexible communicators across different situations and cultures
·
Utilize
assessments to predict – and resolve – potential communication challenges
before they become a problem
For more information and a no cost ½ hour
consultation on the communication challenges you are facing, please contact us at sevens@aaatranslation.com or +1 636 530 1010.
0 comments:
Post a Comment