AAA Translation - We'll Take You Global

As a business owner, department head or project leader, you want your HR documents, marketing collateral or other translated materials to be accurate and timely.

Because translations done WELL are paramount to your global success, we have several tips to help you directly influence the outcome, speed and cost-effectiveness of any translation project:

1)    Start with a well-written, simple piece. If the original marketing collateral or internal communications document is wordy, ambiguous or poorly written to begin with, the translated document will follow. Translators cannot rewrite. Their job is to accurately translate. To increase your success in the original language – and in the translated one(s) – make sure the piece is written really well.

2)    Be careful who translates for you. Someone may be bilingual, but that doesn’t mean they are an experienced translator, understand your industry or are up-to-date on the latest, localized language nuances in the market you’re trying to reach. It’s best to work with professionals who have teams of in-country, experienced translators.

3)    If you have preferred company lingo or branding guidelines, provide that to your translation company BEFORE the project begins.

4)    Be careful who proofreads your documents. You may have someone on your team who speaks Spanish, for example, but the nuances of Spanish in Mexico differ greatly from Spanish in Colombia. And even if someone is from the area, if they no longer live there, they are not as knowledgeable as an in-country translator and proofreader. AAA Translation’s founder and CEO Susanne Evens, for example, no longer translates German, despite growing up there. “I still speak German often and visit Germany, but I have lived in the U.S. too long to provide the kind of accuracy that I expect and get from someone who still lives there.”

Want to get more tips or learn how you can work with AAA Translation for your next translation, interpretation or global consulting project? Contact us at 636.530.1010 or visit www.aaatranslation.com to learn more.

With only 30% of the world speaking English and non-English speaking business opportunities on the rise every day, more and more websites simply MUST be multilingual.

When creating a website in multiple languages, avoid these 7 common mistakes:

1. Don’t ignore the language preferences of your target markets.

It should go without saying but we’ve seen it ignored too many times before to not mention it here. If you want to attract a market, make sure you are speaking their language. Don’t assume that your customers speak your language well enough to skip translating your website into their language(s).  In a European Commission study based on a Gallup survey of language preferences among Internet users in 23 countries in the E.U. (where people often speak more than one language), nine out of 10 said that, when given a choice of languages, they always visited a website in their own language, and 42% said they never purchase products and services in other languages. Translation: if you want them to buy, your website must speak their language.

2. Don’t use machine or automatic translation programs.

The results of using machine or automatic translation programs – rather than real humans who have translation experience and understand the nuances of both languages involved – is often disastrous, embarrassing and/or costly. There are so many examples to choose from. A recent one involves Taco Bell's new website in Japan. It was built using Google Translate, rather than a professional service. The result? Cheesy chips became "low quality chips" and Crunchwrap Supreme became "Supreme Court beef." It made some headlines before it was swiftly taken down.

3. Language translation isn’t enough – don’t skip other localization work.

Language translation is just one piece (albeit a large piece) of what is called localization. The goal of localization work is to give a product or service the look and feel of having been created for the target market AND the company, eliminating, or at least minimizing, local sensitivities. Regardless of the language used, the online experience must be culturally relevant and correct. Conduct research to understand the cultural considerations for your target audience. You may need to adapt graphics, modify content, adapt the layout (the translated text may be larger or smaller than the original language site), convert text/graphics to use different currency or measurement symbols and change formatting for dates, addresses and phone numbers, etc.

4. Don’t make it difficult to find your multicultural websites on your main site. 

Don’t make users hunt for your multilingual websites when they land on your main one. Access to multilingual websites should be made available in the global navigation at the top right on every page of your main site.

5. Don’t forget about SEO. 

Use a stand-alone, dedicated URL for marketing and search engine optimization purposes. You can redirect it to another one that’s more in line with your brand or URL convention. Also – think beyond Google. Google is not used in China, for example, so it’s important to have search engine optimization that is tailored to the search engines used in the countries you are targeting.

6. Don’t build it and then forget it.

Plan for regular updates and maintenance to ensure that your multilingual website remains comparable to your main language’s site.

7. Don’t build it if you can’t support customers beyond the website.

You have a multilingual website that avoids all the missteps above…but what if a customer has problems or questions? Think beyond the website and integrate your multilingual website initiatives with your internal and customer support initiatives, such as in-language phone and email support.

Need help localizing and translating your multilingual websites? AAA Translation, founded in 1994, works in more than 150 languages, and our experienced team can help make your multilingual websites a success. We provide translation/localization, interpreting, multilingual customer service support, over-the-phone interpreting and more. Contact us toll-free at 844.293.3519 or learn more at www.aaatranslation.com.

AAA Translation and Growing Global HR Partners, LLC announce a strategic partnership between the two St. Louis-based companies, in order to leverage the companies' respective strengths to make it easier for companies who want to successfully expand and hire employees all over the world.

"The world is getting smaller. Businesses who are operating in a global economy often need to hire employees in international markets, yet the pay practices, benefits and other HR-related policies can vary significantly from country to country," said Susanne Evens, founder/CEO of AAA Translation. "We're excited to partner with a trusted resource that can help our clients who need top-notch global HR expertise."

"With more than 20 years of global consulting, translation and interpretation services for clients that range from Anheuser Busch to Meyer & Meyer Sports to Del Monte Foods, we are happy to partner with a service provider with HR experience in a variety of industries."

For more information about Growing Global HR Partners, go to www.globalhrpartners.org.

For more information about AAA Translation, go to www.aaatranslation.com.

The ultimate success (or failure) of a company’s global expansion rests on various factors, from economics to regulation to competition, but the ones that typically trip companies up the most are those related to cultural and language differences. Even large U.S. companies, like Best Buy and Groupon, have fumbled overseas due to a lack of understanding of their new markets.
Despite the challenges, the potential reward for expanding globally is significant. The International Trade Administration at the U.S. Department of Commerce estimates that more than 70 percent of global purchasing power is outside the U.S.

Avoid these mistakes as you expand globally to help ensure your success:

1. Don’t underestimate differences, even in the same language.

Even when you’re expanding to another country that speaks the same language (such as the U.S. to the U.K. or vice versa), it pays to localize your messaging and marketing. Names for common products and services are often different. In the U.K., for example, free shipping is known as "free delivery.” And if you send an email to a U.K. customer telling them to buy some pants for their mom for Mother’s Day, don’t be surprised at your lack of sales (“moms” are mums and “pants” are undergarments in the U.K.). Going the other way across the pond, it’s important to Americanize words as well. The U.K. fashion retailer Karen Millen increased conversion rates in the U.S. by 25%, for example, simply by Americanizing their spelling and removing Anglophone terms such as “autumn.”

With this many differences, even in the same language, imagine how many missteps you can make in a foreign language. Nuances are important, and it’s critical to work with professionals who understand the culture and language of your new market.

2. Steer clear of cheap, automated solutions.

You only get one chance to make a first impression…so make sure that yours is a good one in any new global market. Be prepared to invest in hiring qualified professionals to help with localizing your company's website and marketing materials. It’s better to wait or not expand at all than to do it wrong -- the risk of offending potential new customers with poor, embarrassing and/or insulting translations from cheap, automated solutions is too great.

3) Don’t be insensitive to cultural traditions.

In the U.S., much can be overlooked if you have the right product or service at the right price. This isn’t the case in many other countries, where you can kill deals (depending on the area) by a culture faux pas such as bringing up business too quickly, handling a business card too casually, politely refusing a second drink, using chopsticks incorrectly, crossing your legs the wrong way or shaking someone's hand. Do your research on cultural differences ahead of time.

4. Don't assume that customers are going to be the same.

Beyond language and cultural differences, you must look even deeper at your new market’s consumer psyche. Do not assume that your customers are going to be the same or that your products or services will have the same value proposition. In the U.K., for example, they tend to place smaller orders more frequently, rather than stocking up. In India, consumers spend a larger portion of their income for basic necessities, including food, than Americans do, leaving them with less disposable income to spend on other items. Go into any new overseas market with your eyes wide open to the fact that you'll need to figure out these types of differences and adjust your strategies and tactics accordingly.

Need help as you expand globally? Contact us at toll-free at 844.293.3519 or learn more at www.aaatranslation.com.

by Susanne Evens

Just like bad translation work can hurt your company and reputation, so can hiring a bad interpreter. A recent and very public example of this is the sign language interpreter at Nelson Mandela’s funeral who stunned the world and embarrassed event organizers in South Africa.

On the flip side, the movie Lost in Translation gives us a funny illustration of the role of a foreign language interpreter…and how much can get lost. This is one of my favorite scenes:



How do you select a good, legitimate, experienced interpreter for your event, presentation, meeting or other needs?

Here are a few suggestions:

1. Be skeptical. A certain amount of skepticism is healthy when it comes to hiring an interpreter. Be sure to ask plenty of questions and check references.

2. Plan for backups. It’s best to work with an experienced company that carefully vets their interpreters and has qualified backup options should there be an emergency that prevents your original interpreter to work the project.

3. Make sure that the interpreter is proficient in both languages involved. Proficiency in BOTH languages involved is a must.

4. Be sure the interpreter has a vocabulary for your topic or industry. Proficiency in both languages is critical; so is familiarity and experience with the vocabulary required for your subject matter (especially if it’s highly technical).

5. Make sure they are familiar with the different cultures involved. Do they understand cultural nuances, colors not to wear, customs and other key cultural factors that may be important?

6. Make sure they are experienced. Interpreting is a unique skill that goes beyond knowing languages, cultures and vocabularies – it requires experience. Make sure that your interpreter has plenty of it.

7. Ensure that all time required is included in your pricing quote. Most companies provide reference materials at least one week prior to the assignment so the interpreters have enough preparation and research time. All this time should be included in the rate quoted for interpreting.

Want more advice or to learn about AAA Translation’s interpreting services? Contact us at toll-free at 844.293.3519 or learn more at www.aaatranslation.com.

by Susanne Evens

My daughter began college exactly 10 years after we moved to America from Germany. When we first moved here, she still spoke fluent German and had a summer to learn English before school started in the fall. Ten years, apparently, was enough time to completely forget almost every bit of German she learned at such an early age.

Not realizing just how much of her native tongue she no longer knew, I tried to pressure her into taking another language in college so that she could gain valuable knowledge of other cultures and languages. She decided to take German instead of following my advice.

During the second semester of her freshman year, I received a frantic phone call.

“Mom”! I need your help! My final paper is due tomorrow for German, and I don’t think it’s saying what I want it to say. Are you really busy? Can I e-mail it to you to take a look?”

Of course I said yes.

Five minutes later, her paper was in my inbox ready to be proofread. Little did I realize how much she had forgotten…

I called my daughter back, and I asked her one simple question, “Have you forgotten everything of your German?”

To my horror (not only as a mother but also as the CEO of a translation company), I hear my daughter say, “I used an online translator for the words I didn’t know.”

I went silent. My own flesh and blood...

“Mom? Are you still there?”

Oh, I was there. I was there trying not to scream at her about how ridiculous it was to use an online translation service to turn in a final paper that determined her final grade in the class, which could have caused her to fail.

I got my wits about me and in my professional, calm voice explained to her why using an online translation service that has no clue about native slang, innuendo, homonyms, heteronyms, etc. is an absolutely terrible idea. After a few minutes of my speech, she cut me off and simply asked me to help her.

The story of my daughter’s near misfortune with a failing paper is, unfortunately, something I often see when a company does not invest the time and money into quality translators with native language ability, educational credentials, etc. The “machine translator,” as it’s dubbed in the translators’ inner circle, is just purely that: a machine. It doesn’t understand common native sayings such as, “I love this!” If that were to be translated into German, the literal translation would be, “I love it!” This looks the same; however, Germans don’t use the words “love” and “it” in the same sentence. EVER. The word love in German is really only used when talking about an actual being. A native speaker would know this and would quickly be able to distinguish between the English meaning and translate it into the German version of saying that same statement.

Successful, globalized companies spend a lot of time and resources ensuring that their message is being clearly and correctly stated because, again, what means one thing in English doesn’t necessarily mean the same thing in Mandarin Chinese, German or Spanish. An example from history is JFK’s faux pas of saying, “Ich bin ein Berliner!,” which literally means, “I’m a jelly donut!” not I’m a citizen of the city of Berlin (quotation from a June 26, 1963 speech by U.S. President John F. Kennedy in West Berlin, Germany).

Correct translations go a long way when trying to take your company global. Consumers worldwide are becoming more sophisticated, and they want everything in their own language. Employees do as well. From product packaging to websites to human resource documents, everything must be translated. And it must be done right. A computer program simply can’t do that for you.

About Susanne Evens
Susanne Evens is the founder and CEO of the St. Louis-based AAA Translation company (celebrating its 20th anniversary this year), the president of the St. Louis-Stuttgart Sister Cities, an executive board member for the World Trade Center St. Louis and a member of the Business Week Alliance/Market Advisory Board. Her advice regarding global business development and communications has been featured by national and international media outlets that include BusinessWeek, National Public Radio (NPR), International Enterprise Singapore, BrandChannel.com and more. Under her leadership, AAA Translation has grown to serve business clients the world over, working in 150+ languages. Learn more at www.aaatranslation.com.

Tips for U.S. Companies that Want to Attract Chinese Investors Foreign Direct Investment (FDI) from Chinese Investors in U.S. companies has increased significantly over the past several years. However, cultural, regulatory and language barriers can make it difficult for U.S. entrepreneurs who want to tap into this potential funding source. For those who want to attract Chinese investors, we offer several important tips: 1. Make sure you have a Chinese web presence. It's important to not only have your website translated into Chinese, but it should also be a separate version of your site and hosted from Hong Kong. Many U.S. websites are blocked and inaccessible from China. It's critical that your site is translated into Chinese by those who have a firm grasp on the Chinese language, culture and financial terminology. A translation program cannot adequately handle this kind of project. Read More Tips... .......................................................................................................... More Translation Bloopers We received a lot of fun feedback on the translation bloopers in last month's newsletter, so we are sharing more examples for everyone to enjoy:   When General Motors introduced the Chevy Nova in South America, it was apparently unaware that "no va" means "it won't go." Ford had a similar problem in Brazil when the Pinto flopped. The company found out that Pinto was Brazilian slang for "tiny male genitals." Colgate introduced a toothpaste in France called Cue, the name of a notorious porno mag. In Italy, a campaign for Schweppes Tonic Water translated the name into Schweppes Toilet Water. When Puffs tissues tried to introduce its product in Europe, they learned that "Puff" in German is a colloquial term for a whorehouse and in England, it's a highly derogatory term for a non-heterosexual. When Gerber first started selling baby food in Africa, they used the same packaging as here in the USA, with the cute baby on the label. Later, they found out that in Africa, companies routinely put pictures on the label of what's inside since most people can't read. Scandinavian vacuum manufacturer Electrolux used the following in an American ad campaign: "Nothing sucks like an Electrolux."

"Attacking Soccer" by Meyer & Meyer Sports Germany Congratulations to long-time client Meyer & Meyer Sports Germany, the largest German sports publisher, on its latest book release. We have worked with them for 15 years and have translated over 30 books for them.

World Cup Fun: Meet Brazuca, the Official World Cup Ball Brazuca, the official ball for the 2014 World Cup, introduced itself to the world last December in a very modern kind of way -- with a tweet. This cheeky ball now has over 2.5 million followers. In a fun interview, the tweeting ball answers 9 crucial questions. Read the interview...

Foreign Direct Investment (FDI) from Chinese Investors in U.S. companies has increased significantly over the past several years. However, cultural, regulatory and language barriers can make it difficult for U.S. entrepreneurs who want to tap into this potential funding source.

For those who want to attract Chinese investors, we offer several important tips:

1. Make sure you have a Chinese web presence. It’s important to not only have your website translated into Chinese, but it should also be a separate version of your site and hosted from Hong Kong. Many U.S. websites are blocked and inaccessible from China. It’s critical that your site is translated into Chinese by those who have a firm grasp on the Chinese language, culture and financial terminology. A translation program cannot adequately handle this kind of project.

2. Invest in building relationships. In China, investments are very relationship oriented. Potential investors will want to meet you and get to know your team and your company before investing. Be patient and invest in building solid relationships.

3. Go beyond google. Google is not used in China, so it is important to have search engine optimization that is tailored to Chinese search engines.

4.Translate company news and investor updates into Chinese. As you issue press releases, quarterly reports, newsletters or any other investor information, translate those updates into Chinese.

Expanding to foreign markets or trying to attract foreign investors can seem overwhelming. If you need additional advice, global expansion consulting, translation or interpretation services, please contact us at AAA Translation. We have 20 years of experience and work in more than 150 languages across all industries. Learn more at www.aaatranslation.com.

The translation/localization or interpretation company you work with can make a significant impact on your company’s global business success. Translation is not a straightforward, mechanical process. Context, culture, colors, grammatical structure, idioms and more must all be taken into consideration, and only experienced professionals should be trusted with your foreign language communication initiatives. But how do you know if a foreign language translation company is the right one for your needs? Ask questions!

Before you hire the services of ANY foreign language translation/localization or interpretation provider, we suggest that you ask them the following questions to ensure that your needs will be fully met:

1) How long have you been in business?
2) How experienced are your translators and interpreters and how long have they worked with you?
3) Are your translators in-country or in the USA?
4) What types of translation/localization and interpretation services do you provide?
5) What languages do you work in, and do you have experience in my industry?
6) How do you charge for your services?
7) Do your translation services include proofreading by a second professional translator?
8) Can you provide me with client references?
9) Do you work in any format? (i.e., PDF, Adobe Illustrator, InDesign, Word, Powerpoint?)
10) Do you have experience in culturally adapting our material?

Want additional advice or to learn more about AAA Translation’s services and experience? Contact us at +1 636.530.1010 or info@aaatranslation.com. Learn more at www.aaatranslation.com.

We’ve all heard the saying, “If you think it’s expensive to hire a professional, try hiring an amateur,” and most of us can tell stories about how, in our personal or professional lives, this has rung true. Yet, in the foreign language translation and interpretation field, we see professional organizations working with amateurs all the time and how “little” translation mistakes can lead to big blunders.

Think about this: in our native language, organizations hire professional copywriters and editors to create their marketing and product materials and often spend weeks and months fine-tuning the words to get the message just right. If you need a professional to work within your own language, why would you trust your foreign language translation or interpretation needs to your neighbor, brother-in-law, college student or office mate? They may speak two languages, but are they trained experts in translation nuances, grammar, customs and other important factors that make ALL the difference? Language is more than just words. It takes years of studies and total immersion to know the nuances to create truly accurate translations.

Here are a few examples of “small” interpretation and translation mistakes made by amateurs that had SIGNIFICANT results.

1. THE SEVENTY-ONE-MILLION-DOLLAR WORD
This example comes from an article written by linguist and author Akira Okrent. In 1980, Willie Ramirez was admitted to a Florida hospital in a comatose state. His family, thinking he had food poisoning, tried to describe his condition, but they only spoke Spanish. Translation was provided by a bilingual staff member who translated "intoxicado" as "intoxicated." A professional interpreter would have known that "intoxicado" is closer to "poisoned.” The doctors proceeded as if he were suffering from an intentional drug overdose, which can lead to some of the symptoms he displayed. Because of the delay in treatment, Ramirez was left quadriplegic. He received a malpractice settlement of $71 million.

2. YOUR LUSTS FOR THE FUTURE
Another example from Okrent: When President Carter traveled to Poland in 1977, a Russian interpreter was hired who knew Polish but was not used to interpreting professionally in that language. Through the interpreter, Carter ended up saying things in Polish like "when I abandoned the United States" (for "when I left the United States") and "your lusts for the future" (for "your desires for the future").

3. ACCIDENTAL BROTHEL AD
The Max Planck Institute is one of Germany’s top scientific institutions. For a special issue on research in China, published in December 2008, it printed what it thought was a “classical poem” on the cover (a text that certainly looks Chinese to the non-Chinese speaker). The editing team didn’t realize that the text they chose was a handbill for a Macau strip club, and it said “hot housewives in action,” “enchanting and coquettish performance.”

4. JUST DO IT
Nike aired a commercial in the United States that showed multiple people from various countries repeating the company’s “Just Do It” slogan. They failed to verify that the words were actually adequate translations, and it was discovered that the Samburu tribesman was actually saying: “I don’t want these, give me big shoes.”

Click here to read more examples.